American Airlines

We have flown twice with American Airlines now, and I am a little unsure what to make of them. The first one was from Tokyo to Dallas, and was pretty good. Good enough that we were congratulating ourselves on having chosen them. We have just boarded mtr second flight, from Dallas to Colorado Springs, and so far it has been a very different experience! To be fair, much can be laid at the feet of the airport company rather than the airline. Checkin was a mess, with 3 counters open, and long lines queueing up. The checkin lady was nice, and pretty efficient. Then security - I have never been through a ruder of less friendly lot before. They had one line open to process a huge queue. Eventually they realised this might be a problem and opened another one, but by that stage the queues had built up. Then they shove the bags through the machine, and you had to watch your fingers as the lady shot the out the other end with no regard for how many might already be waiting to be collected. All in all the security team seemed to consider us a major blight on their days...

And to top it all off, the lounge did not provide complimentary wireless internet access. I think many of these people would benefit immensely from attending a customer service course, preferably run somewhere in Asia. They would learn a whole heap!

Captain just informed up that the plane is being "fixed" and that he will let up know more once he hears back from the maintenance crew. Meantime we are to sit tight... Grump, grump, grump...